Author - peever
So proud of this girl.
Seems like just yesterday Erin and I were cruising around in my Cavalier listening to “Yo Diggity” and putting down slurpees like nobody’s business. Tonight we celebrate her graduation and look into the next chapter in her life. So glad to be a part of her world.
My wife was interested in getting an iPhone so we stopped in to the local Rogers location at St Vital Mall. We were informed there that the iPhone 5 was no longer free with new contracts and had no interest in purchasing another phone at this time. We also inquired about the possibility of getting an iPhone 4S with a new sign up and were told the cost would be $79.99 for the upgrade. Again we declined as we had no interest in paying for a new phone when we could just wait for another promotion or go with another provider.
When we got back in the car I thought it would be good to call Rogers and see if I was eligible for an upgrade to the iPhone 5 so that I could transfer my phone (4S) to my wife. I was informed that the iPhone 5 was not an eligible upgrade. I explained the situation that bascially I wanted to bring my wife to Rogers from Telus but our bottom line was that we didn’t want to pay for the phone. At the time a competing MTS promotion was being run for an iPhone 4S for free with new sign ups. The CSR I spoke with told me there were no promotions at this time for 5 but he could certainly set us up with an iPhone 4S for free. I asked why we couldn’t take care of this at the store level and he told me they had more flexibility on their end to offer promotions for new customers. My concern was waiting for the phone in the mail. He mentioned he could waive the cost of the phone or give us our first month free.He also let me know that because my wife is a new customer she would get the same plan I am on at $5 off We decided to go ahead and he took the details required to sign us up and added my wifes phone to my account.
In May I received my first bill and noticed I had been charged for the phone so I called customer support. I spoke to a CSR about being charged for the phone and he told me that because it was mid billing cycle I would see the charges removed from my next bill. He also sorted me out with my Visual Voicemail because it had not been working in the weeks since I made my change.
In June I received my bill and noticed that I still wasn’t credited for the hardware. I called and talked to a CSR who told me there were no notes on the account about getting the phone for free. I explained my situation again and she said she could not help me further so I asked to talk to escalations. I spoke to a very well versed girl in escalations who told me in proper customer service terms that she was empathetic to what I was trying to explain but there were no notes to support what I am saying really happened. After some more discussion I told her we didn’t want the phone if we had to pay for it because there we promos with other providers we could have taken advantage of and again she could not help me with my concern. I asked how much it would cost to cancel both phones and she said somewhere in the $700 range.
I was shocked that after being with Rogers for 4-5 years now and bringing over another customer that they would not honor what they said they were going to do and also deny any such conversation took place. They claim there wasn’t any notes on the account about a free phone but I am not sure how I could have protected myself from lackof note taking? I was warned that my conversation was being recorded so why can’t someone bring up the conversations I had with the last two CSR’s based on my phone number and the date I called?
So surprised they would burn a customer like this over an out-dated phone they have been giving away all over the place.
Just want to say how proud I am of Lexi tonight. It was her first dance recital tonight and she rocked it. I never thought I could get behind the dance thing but it comes so natural to Lexi. She dances in the car, at home, and Saturdays with Miss Nancy. Most of the girls in her class already have a year of dance under their belts and Lexi jumped right in there and fit like a glove. Congrats to all the girls and Miss Nancy for an great experience. Big thanks to all who came out to support, much appreciated.
Finally a nice weekend to be outside. It’s starting to feel a lot like summer and with a month of school left Shan and I are already getting the summer cleaning out of the way so we can enjoy a little time with the girls.
This weekend flew by. Helped Ponch move on Saturday to their new place in Oakbank. Such a nice place, I am so happy for them. The winter has taken it’s toll on me and I woke up on Sunday feeling like I spent the day in the gym. Or at least what I think that might feel like. I wonder if Brey was sore?
After the move I picked up Lex and we went to get the camper while Ashlyn was napping. We got the air conditioner fixed so that I could be more patient and fun to be with while camping. I also got to some yard work and got the central air unit cleaned out and ready to go. So I could be more patient and fun to be with while at home.
Lexi and I went to see “Epic” today. Great movie and it was great to get out with her and just hang out. It seems awful that we have have been slipping out while Ashlyn is napping but it’s the only time I can give her 100%. Those of you with 2 young kids know exactly what I am talking about. So often I find myself torn between the girls and Lexi usually gets the short end. Ashlyn still needs so much extra focus that I find it hard to play with Lexi properly and still take care of Ashlyn. As soon as we get into something I am breaking character to change a diaper or discourage Ashlyn from some kind of bodily harm. Or she just jumps into play and the girls fight over the pink stroller or the shopping cart.
That being said Lexi deals well. She usually just keeps on playing and checking in with me every 30 seconds.
“Are you playing daddy? Are you ready to play again daddy?”
Ashlyn is doing really well in her big girl bed. She is going to bed good and sleeping in a little. Super happy for her. She is talking so much now too. At times she won’t stop, mostly in the car. We just smile and nod a lot. The funny thing is that as soon as someone else is around she goes mute! Shan jokes around about picking up hitchhiker on the way to CGY this summer just to keep her quiet!
I guess I wasn’t the only one hot today. I received this text from Lexi’s daycare today…
A few weeks ago I went to see Bon Jovi at the MTS Centre. My cousin Colin called me up with free tickets after seeing Lexi singing “Living On a Prayer”. It was a bad week for me because I was diagnosed with a lacerated ear drum so I wasn’t going to go. In fact Colin said it would be OK for Shannon to bring a friend so she asked Tara Bosak to go in my place. Long story short Colin showed up solo for dinner so I decided to go at the last minute and I am so glad I did.
We were in the first row on the floor just outside the coral of old 80’s chicks who way overpaid for VIP tickets. Oli Jokinen was actually sitting in the seat next to me. It was cool to be chatting with him throughout the concert. At one point the crowd was super loud and he told me to save some cheering for the Jet game the next day. They were playing the Flyers in the afternoon so he would not let me buy him a beer and he did leave before the encore. This drunk dude bumped his way out of the row behind us and I said to Oli “must be from Philly” and he delivered a fake elbow. It was hilarious.
Anyway, back to Bon Jovi, he was awesome. It started a little slow and he doesn’t have an arsenal of dance moves but when the classics came out there was an awesome energy in that arena. At one point during Bed of Roses this lady was flapping her wings for Jon Bon to come over and she gave him a necklace of some kind. Then she broke down in tears and her husband had to console her. It was like a train wreck to watch but it also made me think what a bad ass Bon Jon was back in the day.
I think there was some issues with Sambora not being able to continue the tour and you could tell Jon felt bad about it. He did double encore and ended up being onstage for like 2.5 hours. It was unreal. Big props to Colin for thinking of us, we had a blast.
